PPF Warranty Terms & Conditions

1. Warranty Information

The applicable Paint Protection Film (PPF) warranty covers eligible product defects under normal use and proper maintenance, subject to the terms stated in the customer's warranty certificate or applicable written warranty.

Where covered by the applicable warranty, eligible defects may include:

• Loss of structural integrity, including cracking, peeling or crazing.
• Loss of adhesion, including bubbling, blistering or delamination.
• Significant discoloration attributable to a covered product defect.

If a defect is verified and the claim is approved, the remedy will be determined under the applicable warranty. Coverage may be limited to the defective film material and affected area.

The warranty may be subject to the following conditions:

• It applies to the original purchaser, where specified.
• It may be non-transferable.
• The warranty period begins from the applicable installation date.
• Installation and vehicle-surface eligibility requirements apply.
• Coverage may be restricted to original factory-painted surfaces.

2. Warranty Period

The warranty period applicable to a vehicle is the period stated in its invoice, warranty certificate or other applicable written warranty documentation.

Different products may have different warranty periods and coverage. No specific duration is guaranteed by this general webpage unless it is expressly stated in the customer's warranty documents.

Customers should retain their original invoice and warranty certificate for the entire applicable warranty period.

3. Anti-Yellowing Warranty

Anti-yellowing coverage applies only where it is included in the warranty for the product installed and is subject to the stated warranty period and conditions.

Only abnormal or excessive yellowing that meets the applicable warranty criteria may qualify as a defect.

Not Covered

• Minor fading or colour change resulting from normal environmental exposure.
• Yellowing caused by chemicals, contamination or improper maintenance.
• Discoloration caused by external damage or conditions excluded under the applicable warranty.

4. Self-Healing & Hydrophobic Performance

Self-Healing Performance

• On applicable films, minor surface scratches may diminish with heat from sunlight or warm water.
• Instant self-healing performance, where available, operates under the conditions specified for the product.
• Self-healing does not apply to deep scratches, cuts, punctures or physical damage through the film.

Hydrophobic Properties

Depending on the product, hydrophobic performance may provide:

• Water beading.
• Easier cleaning.
• Reduced dirt adhesion.

Self-healing and hydrophobic performance may reduce over time due to usage, maintenance, weather and environmental exposure. These performance changes are not automatically considered warranty defects.

5. Adhesive Residue Warranty

Where included in the applicable warranty, properly removed film should not leave significant adhesive residue under normal conditions.

Excessive adhesive residue may be considered for a claim if it meets the applicable warranty criteria.

Exclusions

• Improper, forced or incorrect removal.
• Removal by an unauthorized person or service provider.
• Repainted, refinished, weak or damaged surfaces.
• Exposure to extreme heat or chemicals.

6. Maintenance Guidelines — Important

Customers must follow the care and maintenance instructions provided for their installed film. The following guidelines should be observed:

• Avoid harsh chemicals and strong cleaning agents.
• Do not use abrasive polishes or rubbing compounds.
• Avoid high-pressure washing for the first 15 days after installation.
• Use pH-neutral vehicle shampoos.
• Avoid rough cloths, abrasive tools and aggressive scrubbing.
• Clean bird droppings, tree sap and similar contaminants promptly and safely.
• Avoid directing high-pressure water at film edges.
• Do not pick, pull or lift the film edges.

Failure to follow the applicable maintenance instructions may affect warranty eligibility where the failure has contributed to the reported issue.

7. Not Covered Under Warranty

Unless expressly included in the applicable written warranty, the following are excluded:

• Accidents, collisions or external impact.
• Stone chips, cuts, punctures, tears, scratches or physical damage.
• Improper washing, cleaning or maintenance.
• Environmental damage, including acid rain, fire, tree sap and contamination.
• Extreme weather conditions or other external events.
• Improper installation or unauthorized service.
• Repainted or refinished surfaces, pre-existing paint defects or weak paint.
• Product modification, tampering or unauthorized alteration.
• Abrasive cleaning, polishing or rubbing compounds.
• Exposure to excessive heat or unsuitable chemicals.
• Minor edge lifting caused by contamination or external factors.
• Normal wear and tear or deterioration not covered by the applicable warranty.

8. Disclaimer of Warranties

• Product warranty coverage may be limited to film material only.
• Labour, installation, removal and refitting costs may not be covered.
• Coverage may apply only to the original purchaser and original vehicle.
• Repainted or refinished surfaces may be excluded.
• Damage caused by accidents, misuse or environmental factors is not covered unless expressly included.
• Removal of PPF may cause damage to paint, particularly on weak, damaged or repainted surfaces.
• GLOSSRPM cannot guarantee that film removal will leave every painted surface undamaged.

Any warranty or service commitment provided by GLOSSRPM is limited to the specific terms communicated in writing. This webpage does not extend or alter a separate written warranty.

9. Limitation of Liability

To the extent permitted by applicable law and the applicable written warranty, warranty remedies may be limited as follows:

• Indirect, incidental or consequential damages may be excluded.
• Loss of time, profit or use of the vehicle may be excluded.
• Damage to paint, vehicle parts or surrounding property may be excluded where not covered by the applicable warranty.
• Any monetary limit, where applicable, will be governed by the written warranty and applicable law.

Nothing in these terms is intended to exclude any right or remedy that cannot legally be excluded under applicable law.

10. Limited Warranty & Remedy

Any remedy for an approved claim will be determined by the applicable written warranty and the inspection findings.

Depending on the applicable terms, an approved claim may result in:

• Repair of the affected film area.
• Replacement of the defective film material or affected portion.
• Another remedy expressly provided under the applicable warranty.

Only the verified defective portion may be repaired or replaced. Replacement does not automatically extend the original warranty period.

Labour or installation costs, if any, will be handled according to the applicable written warranty and the claim approval.

11. Special Conditions

• Anti-yellowing coverage may apply only to selected products.
• Some products may have specific exclusions or additional conditions.
• Coverage varies according to the product category and its written warranty.
• Minor edge lifting caused by contamination may not be covered.
• Only the defective or affected portion may qualify for repair or replacement.
• Warranty transfer, if permitted, is subject to the applicable written warranty.
• Removal of the film or sale of the vehicle may affect or terminate coverage where stated in the applicable warranty.

12. Warranty Claim Process

Customers requesting warranty assistance must follow the procedure below:

1. Contact GLOSSRPM to report the issue.
2. Provide the original invoice and warranty certificate or warranty ID, where issued.
3. Share clear photographs or videos of the reported defect, if requested.
4. Present the vehicle for physical inspection when required.
5. Allow the reported issue to be inspected and assessed.
6. Provide any additional information reasonably required to process the claim.

Claims should be reported within a reasonable time after the issue is noticed. Inspection is mandatory where required.

If a claim is approved, the defective film may be repaired or replaced according to the applicable warranty. Any customer-payable labour or other charges will be explained before the work is carried out.

13. Dispute Resolution

Any dispute relating to a warranty will be handled in accordance with the applicable written warranty and applicable law.

Where a valid written agreement provides for arbitration, the arbitration procedure and location will be governed by that agreement and applicable law.

Nothing in this section limits any mandatory legal rights available to the customer.

14. Important Notes

• Customers must retain the original invoice and warranty documents.
• Warranty claims are subject to inspection and verification.
• Only the defective or affected portion may be eligible for repair or replacement.
• Film removal may affect warranty eligibility, as specified in the applicable warranty.
• Vehicle sale or ownership transfer may affect coverage, depending on the applicable terms.
• Warranty coverage and duration are determined by the documents applicable to the individual vehicle.